Privacy Policy

Last updated: 19 August 2026

Media Plant Ltd respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, why we collect it and how we handle it when you visit our website or contact us.

Who we are

Media Plant Ltd is the data controller responsible for the personal information covered by this policy.

Trading address:

Media Plant Ltd
3 Lancaster House
Edison Park
Hindle Way
Swindon
Wiltshire
SN3 3RT
United Kingdom

Registered office:

43–45 Devizes Road
Swindon
Wiltshire
SN1 4BG
United Kingdom

Company registration number: 05751376

Telephone: 01793 498040
Email: interested@mediaplant.co.uk

Information we collect

You can browse our website without creating an account or providing personal information.

We may collect personal information when you:

  • Complete a contact or quotation request form

  • Contact us by email or telephone

  • Request information about our products or services

  • Ask us to prepare a quotation

  • Place an order with us

  • Subscribe to marketing communications

  • Send artwork, audio, video or other project files to us

Depending on the nature of your enquiry or order, this information may include:

  • Your name

  • Your company or organisation

  • Your email address

  • Your telephone number

  • Your delivery or billing address

  • Details of your enquiry or project

  • Files that you choose to send to us

  • Your communication preferences

  • Information required to prepare and fulfil an order

Please do not send personal, confidential or sensitive information that is not necessary for your enquiry or project.

Website forms and storage

Information submitted through our website forms is used so that our team can receive and respond to your enquiry.

We do not intentionally retain completed contact or quotation form submissions within the website’s WordPress database. Submissions are forwarded to the appropriate members of the Media Plant team.

Although form submissions are not retained in the website backend, the information may subsequently be held in our business email accounts, quotation records, customer records or other internal systems where this is necessary to respond to your enquiry, provide a quotation or fulfil an order.

Our website may temporarily process information while transmitting a form submission. Our hosting and security providers may also process limited technical information, such as IP addresses and server logs, to operate and protect the website.

How we use your information

We may use your personal information to:

  • Respond to questions and quotation requests

  • Discuss your requirements

  • Prepare and provide quotations

  • Process and fulfil orders

  • Deliver products and services

  • Provide customer support

  • Manage payments, accounts and business records

  • Contact you about an existing enquiry or project

  • Improve our website, products and services

  • Protect our website and business from fraud, spam or misuse

  • Meet our legal, regulatory and accounting obligations

  • Send marketing communications where we are permitted to do so

We do not sell or rent your personal information.

Our lawful bases

Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on:

  • Contract: where information is needed to provide a quotation, process an order or deliver products and services.

  • Legitimate interests: where it is reasonably necessary to respond to enquiries, operate our business, improve our services, protect our systems or communicate with existing business contacts.

  • Consent: where you have actively agreed to receive particular communications or allowed us to use information for a specific purpose.

  • Legal obligation: where we need to retain or disclose information to comply with accounting, taxation or other legal requirements.

Where we rely on consent, you may withdraw that consent at any time.

Privacy-focused website analytics

We use Fathom Analytics to understand how people use our website.

Fathom is a privacy-focused analytics service. It does not use cookies for its analytics, and it does not provide us with information that allows us to identify individual website visitors.

A visitor’s IP address may be processed briefly as part of Fathom’s method of measuring website traffic, but it is not made available to Media Plant as identifiable visitor information.

We use the aggregated information provided by Fathom to understand matters such as:

  • Which pages receive the most visits

  • How visitors arrive at the website

  • General website usage and performance

  • Which content is useful to visitors

We do not use this information to build individual visitor profiles or track people across unrelated websites.

You can find out more about Fathom Analytics at usefathom.com.

Cookies

We do not use advertising cookies or analytics cookies for Fathom Analytics.

Our website may use strictly necessary cookies where they are required for essential functionality, security, spam prevention, remembering a temporary preference or processing a form.

Strictly necessary cookies are used to make the website function correctly and are not used to build advertising profiles.

If we introduce any non-essential cookies in the future, we will update this policy and request consent where required.

Third-party content and embeds

We do not currently load embedded content from services such as YouTube, Vimeo, Facebook, Instagram or other social media platforms directly into our pages.

This helps prevent those services from receiving information about you simply because you visited a page on our website.

Our website may contain ordinary links to third-party websites. If you choose to follow one of these links, the third party’s own privacy policy and terms will apply. Media Plant is not responsible for the privacy practices or content of external websites.

Sharing your information

We may share personal information with trusted service providers where this is necessary to operate our business or complete your order. These may include:

  • Website hosting, email and IT providers

  • Manufacturers and production partners

  • Couriers and delivery companies

  • Payment and accounting providers

  • Professional advisers

  • Suppliers involved in completing your project

We only provide the information reasonably required for the relevant service.

We may also disclose information where required by law, a court order, a regulator or a lawful request from a public authority.

International processing

Some of our suppliers, production partners or technology providers may be based outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections are in place. These may include UK adequacy regulations, contractual safeguards or other legally recognised transfer mechanisms.

How long we retain information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected.

The appropriate retention period will depend on whether the information relates to:

  • An initial enquiry

  • An active quotation

  • A current or previous order

  • Artwork or production files

  • Financial and accounting records

  • A dispute, warranty issue or legal requirement

  • Marketing preferences

Business, transaction and accounting records may need to be retained for the periods required by UK law.

When information is no longer required, we will delete it, anonymise it or securely dispose of it where reasonably practicable.

Email newsletter and MailerLite

You can choose to subscribe to the Media Plant email newsletter.

When you subscribe, the information you provide, normally your name and email address, is stored and processed by MailerLite, our email marketing provider. We use MailerLite to manage our subscriber list, send newsletters and understand general email activity, such as deliveries, opens and link clicks.

We process this information with your consent. Subscribing to our newsletter is voluntary, and you may withdraw your consent at any time by:

After unsubscribing, limited information may remain on a suppression list so that we can ensure you do not receive further marketing emails accidentally.

MailerLite acts as a service provider processing subscriber information on our behalf. Information may be processed outside the United Kingdom where appropriate legal safeguards are in place.

You can read MailerLite’s privacy policy for more information about how it processes and protects personal information.

Website accounts, purchases and live chat

Our website does not provide customer accounts, live-chat functionality or an online checkout.

Orders and payments are not processed through the website. If you decide to proceed with a quotation, the relevant information will be handled directly by the Media Plant team through our normal business, accounting and payment processes.

Keeping your information secure

We take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no website, email service or internet transmission can be guaranteed to be completely secure. You should avoid sending sensitive or confidential information through ordinary email unless an appropriate secure transfer method has been agreed.

Your data protection rights

Depending on the circumstances, you may have the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information

  • Ask us to restrict how your information is used

  • Object to certain uses of your information

  • Ask for information to be transferred to you or another organisation

  • Withdraw consent where we rely on consent

  • Object to the use of your information for direct marketing

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, please contact us at interested@mediaplant.co.uk. We may need to ask for information to confirm your identity before completing your request.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk

Changes to this policy

We may update this privacy policy when our website, services, suppliers or legal obligations change.

The most recent version will always be published on this page, together with the date it was last updated.